Shoppers Drug Mart

Love this location. Daniel in cosmetics more than helpful and will spend time to find your product and make suggestions. Pharmacy group really friendly, knowledgeable and helpful. Cashiers are really efficient. Post office guys are my fav! Even the guys doing stock refill are helpful and will go to the back room to search for something. All in all, human resources know how to pick people!

This is a fairly big Shoppers Drug Mart location compared to others in the downtown core. There are two levels here so you can get your exercise here by walking up the stairs. There is an escalator that goes up as well. I believe there is also an elevator in the back. I come here from time to time to buy eggs if I happen to be in the area. This is one of the better locations for Boxing Day shopping as they have one or two aisles of Christmas stuff that needs to go. Usually at huge discounts. Busiest time I see this Shoppers by far. Well... aside from the summer months when people are buying drinks or snacks.

Daniel at Shoppers Beauty is absolutely the best! His warmth and friendliness made my shopping experience top notch. Not only did he quickly address all of my questions, but his extensive knowledge of cosmetics was impressive. He navigated the hustle and bustle of the store with ease and made sure that every customer felt his heart was in the right place. The level of service he provides is truly outstanding. I will definitely come back again!

My girlfriend visited this store during her lunch break today to purchase perfume. Unfortunately, she had a disappointing encounter with the sales representative in the cosmetics department, named Soniya. Soniya's behavior left much to be desired as she was impolite, failed to greet my girlfriend, and made her repeat her questions three times before reluctantly providing answers. This unpleasant tone left my girlfriend upset and completely soured her day. It's crucial for Soniya to learn to treat all customers with the same respect. Later, when my girlfriend returned with her friend to return the perfume, she noticed that Soniya was exceptionally friendly to other customers, which further baffled her. Soniya didn't even acknowledge my girlfriend and instead moved on to assist another customer, leaving the refund process to another sales representative. Soniya should reflect on her behavior as it undoubtedly ruined my girlfriend's experience, and she's vowed never to return to this store. On the flip side, when my girlfriend and her friend did the return, a different sales representative, who happened to be white, was extremely courteous and pleasant. Soniya should take notes from her colleague and refrain from judging or showing any negative attitude towards customers, especially when there's no apparent reason to do so. It's essential to remember that if one chooses to work in sales, they must treat everyone equally and professionally. Ultimately, my girlfriend found a much more positive experience at Sephora, where she encountered a friendly and pleasant salesperson. Soniya should consider undergoing training and addressing any personal issues that may be affecting her interactions with people from diverse backgrounds.